Privacy Policy

Last updated: November 18, 2024

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by or is under common control with a party.
• Application refers to Pahal.
• Company refers to Pahal.
• Country refers to Gujarat, India.
• Device means any device such as a computer, cellphone, or tablet.
• Personal Data means information relating to an identifiable individual.
• Service refers to the Application.
• Service Provider means any natural or legal person who processes data on behalf of the Company.
• Usage Data is collected automatically and includes information like IP address, browser type, etc.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information.

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include IP address, browser type, pages visited, time spent, device identifiers, and other diagnostic data.

Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:

• Information regarding your location
• Pictures and other information from your Device's camera and photo library

We use this information to provide features of Our Service, to improve and customize Our Service.

You can enable or disable access to this information at any time through Your device settings.

📍 Location Information

Our Application collects your device’s precise location (GPS and network-based) while the app is in use. We use this information to enable essential features of the app, including:

• Real-time location tracking for delivery and service operations
• Updating your location on the map for routing and navigation
• Calculating distance, travel time, and providing accurate service information
• Ensuring safety, quality, and proper functioning of delivery workflows

We only collect location data when you grant permission. You can enable or disable location access at any time in your device settings.

📍 Background Location Use

With your explicit consent, our Application may also collect your device’s location in the background (when the app is closed or not actively being used).

Background location is used only to:

• Maintain accurate delivery tracking
• Keep your location updated for service or operational requirements
• Ensure uninterrupted location updates during active tasks or assigned jobs

We do not use background location for advertising or marketing purposes. Background location is collected strictly to provide core app functionality.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service
• To manage Your Account
• For the performance of a contract
• To contact You
• To provide You with news and offers
• To manage Your requests
• For business transfers
• For data analysis and improvement of services

Location-Based Services
We use your location data to provide navigation, routing, nearby service information, and live position updates during delivery operations.

Retention of Your Personal Data

The Company will retain Your Personal Data only as long as necessary for the purposes set out in this Privacy Policy.

Transfer of Your Personal Data

Your information may be transferred to computers located outside Your state or country.

Delete Your Personal Data

You have the right to delete or request deletion of Your Personal Data.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger or acquisition, Your data may be transferred.

Law Enforcement

We may disclose Your data if required by law.

Other Legal Requirements

We may disclose Your data to comply with legal obligations, protect rights, or ensure safety.

Security of Your Personal Data

We strive to use commercially acceptable means to protect Your Personal Data, but no method is 100% secure.

Children's Privacy

We do not knowingly collect personal information from children under 13.

Links to Other Websites

Our Service may contain links to external websites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Contact Us

If you have any questions, you can contact us:

Email: info@pahal.com